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| - I have been a fan of their mattresses for many years. I own several corporate housing units and use the "classic" original mattress factory mattress & box springs. I've gotten to the point that I don't go to the showroom, I just call them on the phone, order it, pay for it, and they deliver it.
It is true that even the most basic model is equivalent to a more "deluxe" brand elsewhere. I stay away from pillowtop mattresses, because you can't flip them. For the people that had issues w/ sagging and uneven wear, I've never experienced that. But I'm also a stickler for flipping and rotating the mattress. Yes, it's a pain to do, but really prolongs the life of the mattress.
One small negative is with their delivery window. They don't really give you one. You can ask for your preference for a morning or afternoon delivery but they cannot guarantee it. So your delivery window is pretty much 8 a.m. until 4 p.m. But, with that said, their delivery guys are unbelievable. They have gotten a box spring up a set of stairs that professional movers could not (they had to hoist it up to my roof deck using a rope), all without damaging anything. They are super nice, professional, and will take away your old bed, too, along with all the plastic and packaging from the new set.
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