This is Cleveland's own coffee chain with quality that is a notch above Starbucks, and I say that as a Starbucks regular. I can't help but savor and notice that the latte I sampled had more body, richness and thickness to it. The coffee art does not of course change the taste of anything, but it does show that they deeply care about what they do. I had tried my own hand at coffee art at home but failed multiple times -- the cup I got had what looked like a fern pattern. Mind blown.