Windshield got cracked from a rock thrown from a bridge a Saturday. Called and had an appointment the next Monday. Appointment staff was friendly and asked me to describe the crack. Was told that it would be OK until Monday...Scheduled the appointment for replacing the windshield. Repair service person was courteous; explained about the guarantee and got the job done in a very caring way. Have used Safelite before--and had the same excellent service this time...