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| - I wish I would have read these reviews and BBB reviews before even messaging her. I found this company through a very large Facebook group and loved how professional -she seemed. I was having them come the day before a big party at my home with family flying in. I priced over 10 companies and she was the most expensive but my husband told me you get what you pay for- pay the extra. This could not be further from the truth with this company. They arrived 30 minutes late for a deep clean, there were 4 people (3 girls and a guy), they spent TWO AND A HALF hours on my blinds which weren't even that bad. They spent another hour and a half on the rest of the house. They damaged an expensive table I got a short time earlier which I promptly took pictures of and called the owner immediately who said she would take care of it and have her insurance company call me (because they are "licensed and bonded"), her employees did an awful job and didn't complete one single room, I did my walk through and pointed out item after item from not moving a toaster to clean countertops, not vacuuming rugs, not wiping down windowsills, not sweeping and moping walk in closets, you name it. They repeatedly kept sighing and started whispering. At this point I felt uncomfortable in my home with four of them and when they went through again- they said they were finished and asked for payment. I paid part cash and the rest on my card (Another mistake). They left and I again phoned and messaged owner as well as called her office to explain the situation. My husband came home and asked my The housecleaners didn't come and I burst into tears and was filled with anxiety over the next 24 hours while my husband stayed up all night-literally- deep cleaning the house. She has never once phoned me back other than to message me saying that I was harassing her for trying by all means to contact her. I still have not received a call back from the so called insurance company who she refuses to give me information on, I filed a FRAUD dispute with my bank and when contacted by her bank- I supplied them with 106 photos of their "work" to which they sided with me on and refunded me (what I paid with card) and to top it off- when I went in my oldest daughter's bathroom- their male employee had urinated all over the toilet and floor and left the lid up. So I was left to clean up THEIR mess. A lack in competent employees is one thing but an owner who doesn't care is an entirely different matter. The fact that they can possibly be contracted to clean any business that has to do with health is beyond frightening. Read the reviews, read her BBB reports. I even had several Facebook friends that "liked" her business and asked them about her and all of them said the same thing- a local group that encourages each to like each others pages- not ONE had ever used her. There is a reason so many have problems with this company- they are crap. Don't make the same mistake.
From her own websites:
I want to bring this to everyone's attention please. If you have a complaint please within 24 hours call, text, e mail, message us so we can take care of it. Our employee's are human we do everything we are capable of and yes things do get missed but if things are not brought to our attention how will we learn and correct things?
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