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  • I wish the sales department and service departments could be separated for review purposes. I'd give sales a 2 star and Service a 4 star. I will begin by saying that I am very pleased with the service advisors in the service department here. Jimi and Justin are willing to explain everything and make me feel comfortable during my visit for a key replacement and window problem. Now on to the main event: Here's a quote from the Honda website: "So when you choose a Honda Certified Used Vehicle, rest easy knowing it passes more than just a 150-point inspection. It passes our strict standards as well." Just bought a Honda Certified used vehicle from Bell Honda with 67,500 miles on it. There were some problems reported by my private mechanic when I had a full inspection done after purchase. Rear brake calipers missing bolts on both sides. Brakes lift up and rub on rim when pressed. Radiator is leaking. Left drivers side axle seal leaking out of transmission. I also noticed 2 unrepaired cracks in windshield. Tires unbalanced. Front tires had low pressure. Coolant below low line. No owners manual. Only one key fob and a valet key. Missing floor mats. Cabin air filter dirty and old. Had to redo the detailing inside to get the stains off the ceiling and carpet which were overlooked as well as remove the crumbs and trash from inside the armrest. Not sure how so much was overlooked on a Certified vehicle, but it happened. So much for the 150 point inspection. I understand that a used vehicle will not be perfect, but these items should have been noticed. I am currently working with this dealer to resolve the issues. I will update this review to let you know if the repairs were satisfactory. UPDATE 9/2/2011. Window cracks repaired. Rear brake calipers repaired. Tires balanced. Was told by Robert, the transmission leak was more of a "seeping out" and not dripping, therefore "not a problem and part of buying a used vehicle", so NOT repaired. And they could not find the leak in the radiator. I inspected the radiator and found the leak within minutes. So there is a leak and they will not fix it. I will be bringing it to another Honda dealer to be repaired under the Certified warranty since Bell is obviously not concerned with repeat business. This dealer just doesn't want to spend money on a vehicle they got from an auction that had some overlooked problems. Photos of the transmission leak are attached. See for yourself. UPDATE 9/10/2011: Took the car to Tempe honda and they repaired the axle seal and installed a new radiator (under warranty). They agree both issues should have been fixed by Bell Honda. I am STILL waiting on the other key and the owners manual that Bell promised. Their service department states it takes only an hour to make the key. UPDATE 9/20/2011: I called the sales department again to ask about the missing key and Dave said to just bring it by and we will take care of it. So I'm left wondering why nobody in sales that I had dealt with perviously (Stacy, Ray, Robert) had called me to say "just stop by". I had been waiting since August 28th and called many times to find these guys were still "taking care of it" but not doing anything. UPDATE 11/14/2011: STILL waiting for the owners manual they are supposed to mail me. I keep calling and each time they say they will mail it. Have not received it after many calls and double checking of the address they are sending it to. BOTTOM LINE: IF YOU ARE BUYING A USED CAR FROM THIS DEALER, TAKE IT TO A PRIVATE MECHANIC FOR INSPECTION FIRST. DO NOT ASSUME THE CAR WAS SERVICED AND PREPPED PROPERLY. ONLY BUY IT AFTER AN INSPECTION BY A SHOP OF YOUR OWN CHOICE.
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