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  • Worst dessert place we ever went! We ordered the most popular one from their menu- Pancakes. And we sit there waited for almost a hour. We did not realize something went wrong until the couple sit bedside us they submit the order later then us but get the pancake less then 20 minutes. We called the waitress to help us follow up. And the staff from the kitchen told the waitress they skipped our order.....we over heard it because we sit really close to the kitchen area. When the waitress came back to us she said only needs to have 5 more minutes. And I told her I need a credit for the time we lost. She went to talked to her manager or the owner of this cafe shop, and she came back to tell us they can give this pancake for free to us but we need to wait for another 49 minutes due to high ordering volume. If you think you have a special pancake so you can show careless about what the costumers' feelings, I am telling you this is the wrong way to treat the costumer like that especially you work in the costumer service industry by handling the issue like this! Do not randomly promise the costumer something and told costumer another new story right after! The entire store shows zero care about costumer's feeling at all! Do you understand customers come to your store just want to spend the time to relax and enjoy the food! Instead of go to your store and deal those drama! The store attitude is more like what people usually get at the traditional Hong Kong Cafe! Very disappointed! If the excuse is the store is still in soft opening then the store should be more dedicated to solve this issue at the spot! Plus we also order the traditional tea in the pot, but we found out there is not single tea leave in the pot! And this little pot of tea cost almost $11 with tax! We would never go there again based the what we experienced!
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