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  • Terrible experience with 5 Star Helicopter Tours. I do not suggest using this company. I never received a confirmation call so I called them the morning of our evening flight. . They said my booking was for 2018 not 2017. I had to correct their error. Also the male representative I spoke said I was at a different hotel. Had to correct that error as well. Rep said to be ready at my hotel lobby at 8pm. Our flight was 930pm. We waited 1hr... the finally showed up at 9pm. Driver picked up 2 other customers. On the way we watched a short safety video. We arrive at 5 Star Helicopter Tours at 935pm, 95minutes to get there. I saw that our Helicopter was waiting for us on the pad. We were rushed into building to get weighed and sign waiver. No drink or "Sparking Wine" was offed to us. No apologies for the Driver being an hour late. Two young men went over safety procedures again and were rude to me about my phone flash, that was already off in my pocket. We go to waiting Helicopter, get in and buckled up. At this point it is 950pm. As the doors were closing, the pilot says... "Oh no... we have a warning light. Bad news. We have to all get out to restart the Helicopter". All of us get out and go inside. Then not more than a minute later the Manager comes over and says... "So we do not have a mechanic on site and will need to call one. It will take approx 40min before one will get here to maybe fix the Helicopter ". She then asked what we wanted to do. Are you joking? It is now 10pm. Refund please, we are done. Driver proceeded to take us back to our hotel. Got back at 1030pm. 2 1/2 of our lives gone... and a huge disappointment for my daughter and I. I do not recommend 5 Star Helicopter Tours.
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