I have been going to etch for almost 3 years now! Sam is so amazing!!! She always knows exactly what I want! And does it right the first time . I've gone to other people (non that work at etch) and my hair wasn't at all how I wanted! You are paying so much money for the service so I expect it to be done the right way the first time! It always is with Sam! She is so amazing! I love my blonde balayage !!! I honestly would trust anyone at the salon though! My mom also goes to Etch... She sees Dallas. He is amazing. If Sam wasn't working for some reason and I needed to get in I would for sure go to Dallas!