I would never purchase from Ladlows again. We purchased a couch and leather chair and ottoman. We were told by the sales lady that the chair would be in easily by end of January. Well it finally arrived yesterday, March 19th. Phone calls were never returned, even to the manager. When you finally connect with someone you receive yet another "will get back to you" and of course you need to call them back. When we purchased the couch we asked for a fabric sample and that also NEVER came in. We were forced to go to the store, take a cushion and use it to match with other stores pieces of furniture we were considering. They absolutely have NO customer service. Shop elsewhere. Don't give this company your money.