Collected money upfront and did not perform the repair. I brought in a Cole Haan zipper wallet - the zipper worked if pulled gently from the top but if pulled quickly the zipper would come apart. The teeth were fine, the pull had loosened a little and needed replacing. He said he needed to order a new pull, charged $12.50 + tax, and said to come back in 3 days. When I returned he stated he placed a new pull and the wallet worked perfectly. He demonstrated this by pulling very gently from the tip of the pull (the wallet always worked when doing it this way). I tested the zipper and it immediately caught and started to pull apart. The pull was also the original pull - he did not replace it. He did not even attempt to repair the zipper (google zipper repair) because 100% of the stitching was original.