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  • This princess has definitely found her pea. When I purchased my first mattress from R&S, I told my family and friends how happy I was with both the product and the customer experience. My, have those days turned sour. I can see now that I was sorely mistaken. I have since called every one of the people that I can remember mentioning my joy to and have given them an update including my horrible current situation. What is my current situation? Well, I'll tell you: I didn't realize this at the time but almost every mattress that they sell are stuffed with a synthetic cotton type material. Now, this is not an uncommon practice, as cotton prices haven risen and most of the modern synthetic cottons are highly versatile EXCEPT that it is highly- I repeat- HIGHLY FLAMABLE. This means that you cannot keep this mattress anyone near a fireplace, as I did. Or leave candles on top of it. Say goodbye to romantic candlelit naps in bed with your significant other. Another issue that I have is that if you happen to have a bed fire, do not use water. I have learned that your warranty excludes any damages caused by water. REPEAT: THIS WILL VOID YOUR WARRANTY. I have spoken with Chuck, who's been managing the Tempe branch for years about these issues. He agrees that their policy of voiding the warranty based on water damage is a little bit strict and makes for bad business. So where does this leave me? I've made (bought) my bed and now I must sleep in it.
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