I called the GM after I did not hear from him. He explained that the person I was dealing with at the front desk was new and that English was his second language so he did not understand what I was saying when I said "bed bugs". They said they did have an outside company come in to inspect the room (only after reading my review as the complaint was not documented) and they did not find bed bugs. They however would not share this report with me. They said if I would like to stay again they will make my stay more comfortable in the future. The GM said he would follow up with an e-mail but he never did. Not sure if I would take them up on the offer given the way things were handled. I also got food poisoning from the hotel bar from eating part of a raw burger before returning it. I had to go to urgent care after a week for antibiotics. Overall this place looks good, but all the experiences were bad. Whether or not they have bed bugs is still up in the air, but something definitely bit me multiple times as the photos do not lie.