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| - I heard about Howard Air from the five million radio commercials on KTAR, so when I wanted an AC tune-up before the summer months, their name was in my head (effective advertising, haha). Anyway, I submitted the online request form and was emailed back almost immediately to schedule an appointment. Scheduling was INCREDIBLY easy, and the customer service person was very friendly. They were able to schedule a service for me on the day that I requested, which is nice because I've used other service companies for other things in the past and sometimes you have to schedule like a month out (which is super annoying). On the day of the service, the guy called me 20 minutes before getting to my house to give me a heads up that he was on his way (suuuper appreciated that because I have dogs and need to get them settled before someone comes over). They had given me a time slot of 10am-3pm, and the guy ended up getting to my house about 10:15 or 10:30 (also really appreciated that- I hate wasting my day waiting around for 5 hours at home). The guy was respectful of my home, and didn't make a bunch of noise to upset the dogs. He was exceptionally friendly, and explained the service to me so that I could understand it. It was only $99, and he was able to use a credit card thing on his phone (I appreciated this because I hate writing checks only to have them sit in limbo for days and days). I was very happy with my service, and I will be using Howard Air again for my AC.
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