Called the day before at 1pm because my daughter spilled a bunch of milk and it stinks! They came the next day how great! I called a couple other people and never received a call back. They beat the price of most which I REALLY appreciated as well. Now a little insight I host a lot of kid events and have a lot of the with me plus one of my own. I never had a detail before and yes there were crayon accidents as well. My car looks AMAZING besides the couple stains from 6 years of not having a detail I feel like I'm driving a new car and it smells pretty! As far as customer Service the crew was great!! They were nice and polite and funny, made me feel better about not getting my car detailed before. Definitely going to them again!! I highly recommend!