I am sincerely amazed this airway can stay in business. They lost and damaged one of our bags. The supervisor told me I had to bring the bag down to the airport for them to inspect. I showed up at 2 o'clock just like she instructed. The person who was working there said "I could help you but I won't because the dust doesn't open until 4 PM"
My daughter also flew this airline back. They allow you to prepay for bags except the Internet site doesn't work. I spent an hour on the phone with them with the bottom line is they couldn't help me and wouldn't transfer me to supervisor because my issue was "so trivial"
But my favorite part is flying back the in seat entertainment didn't work. They gave us a form to fill out and promised that they would send something as compensation. It's been many months and we are still waiting
Don't fly this airline. Prove it to yourself by calling the 800 number for customer service. After you were on hold for half an hour, you'll get somebody exceptional service I experienced