I have had 2 situations in less than 10 days with 2 different orders and shippers. I will NEVER use UPS again. I will NEVER order from a company that uses UPS. They reschedule at their own whim, send emails delivery is scheduled for certain date; then it's NOT delivered!! Getting a person on the phone takes an act of congress, then tells me scheduled date had changed, I was NEVER notified. Also told both orders were "lost" in transit! Worst phone customer service I've EVER dealt with and their notification system is a joke; think they get info from thin air. NOT a happy customer and will NOT be a returning one!!