First off, you have to have patience and keep in mind that they make their food and drinks fresh. I absolutely loved my first experience there. I ordered the Arizona Bowl and the Pb&b. I didn't even mind the wait because I was fascinated by the cute seating area they have with their collection of books and board games you can play. It's so cute, I want to sit in there all day. They're also extremely nice! When I got home and took the first bite of my food, I then scarfed it all down and was sad to see it gone. It was sooooo good. I am not even vegan, but i want to start eating much more vegan food. They make it so easy and enjoyable to eat healthy. They definitely got another returning customer.