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  • One of the worst dining experiences I have had in a long time. Went in on 9/11/15 with my husband and daughter around 12:30. There was no wait and we placed our order right away. Having said that, it seemed to take a while to get our food. They brought us our order, which they rang up incorrectly, causing us to have to place another order for more food and pay separately. The burgers and fries were cold (onion rings were hot, the only redeeming part of the meal) but we were in a rush and didn't want to complain and have our meal take even longer. The other food we ordered came out, all of which was stone cold. We did say something about this, and the manager had an attitude like, "No way those burgers were cold". We were expecting hot burgers to come out pretty quickly. Man were we wrong. We watched at least 3 other orders be filled while we waited. In my day, a customer complaint got taken care of right away, not shoved to the back of the line. Maybe their microwave was on the fritz??? Warm food finally came out, and we ate it fast because we were late to an appointment by this time. Carl's Jr receipts conspicuously lack a customer service survey or phone number. I guess they don't care about the customer experience??? Summary: Skip the headache and go for Five Guys. The manager sets the tone for the crew and the experience. This manager did not care about her customers or food quality. You may spend a little more at Five Guys but their burgers are hot, fresh and made to order. (I don't work for them but I do enjoy Five Guys burgers).
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