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  • This is my third time coming to this nail salon and I have receive the worst experience and worst customer service ever. Chi has always did my nails so my appointment was for her. I arrived on time to my appointment. the manager Chi was busy and she was still with another customer so I stepped outside and waited. I came back in and the receptionist told me that Chi left to pick up her son, I understand that daycare close at a certain time I have kids too but no one came out to just tell me, so I began to wait again. Chi comes back and she begins to do another person nails while they place me over to start my pedicure. While doing my pedicure....another stylist tells me she's going to do my nails. I'm confused because if I wanted anyone to do my nails I wouldn't have made an appointment. Chi, didn't have the dignity or respect to come and asked me do you mind somebody else do your nails today she just told them which I thought was disrespectful. I had the SNS nails done prior so the nail tech came over to start doing my nails. I felt rushed. She was doing my nails while my feet was getting done and this was not a relaxed feeling AT ALL! Very upsetting is an understatement I asked Chi, your not doing my nails....she responded next time ....really, this is how you run your business. the young lady that did my pedicure was great. It was Chi who didn't respect my time left me while she had to pick up her son which is fine just give me a heads up, and didn't even apologize for not doing my nails after making an appointment with her. I gave it two stars because my nails did look nice and the two time prior but the customer service was horrible especially coming from the manager. I hope she reads this , for my service was $71.00 and I wasn't happy with the customer service AT ALL.
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