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  • This Chipotle location has been here since I started college, and it's sad to say that the service here has been consistently horrendous. I have eaten at this Chipotle easily over 100 times over the past 4 years, and I think that I have only seen the line be under 10 people long for a grand total of 5 times. Sure, this location is probably popular because it's in the middle of University Circle, but the staff should be well aware of that after 3 days of working there. Not considering the high volume of people, even at non-peak times, I've had to wait maybe 20 to 30 minutes for a burrito bowl. I've seen many employees come and go, but the general apathy, lazy portion control, and lethargy at the cash register has slowly sapped away my precious life over the span of four years. I have had to wait up to an hour and a half to go in and out the doors about a half dozen times, and have only received free food, or even an apology, twice. It seems like the manager isn't even in the restaurant most of the time. In the end, this location has a huge problem regarding customer turnover (the food is fine; Chipotle's quality control is fairly consistent)...I don't know whether it's the location, a string of bad hires, or some other overlooked variable, but this location makes me glad that I'm graduating.
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