This is the worst pro shop I have ever used. The staff is under qualified. For starters I had two bowling balls drilled here and both were completely wrong. They were off so bad my hand couldn't make it through a half a game. They had to fix them and still were not right. I gave up and wasted over $400. Then a few friends off mine have been trying to contact there store for bowling lessons with Dave but no one answers the phone nor returns voice messages. Please learn from my mistake. DO NOT WASTE YOUR TIME OR MONEY AT THIS PRO SHOP! it once was good when Eric was there but it is not a good place any more. Go to another pro shop if you are getting a custom ball drilled.