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  • Lenny's unfortunately was a Total LET DOWN. The quality of food is definitely not the same as it was a few years ago. We went there tonight (Order #62) inside and ordered our food. We ordered 2 Patty Melts (Plain -Meat & Cheese Only), 2 orders of Fries and a Pastrami Dip with Auju Sauce on the side. We get home and They get our order wrong. Yup, onions on both Patty Melts and only 1 order of fries in the bag and they even forgot the Auju Sauce for the Pastrami Dip! We called them back immediately to let them know the order was incorrect. The girl who answered the phone asked us to call back tomorrow because there was no manager there. SERIOUSLY! Instead of telling us to bring our food back so they can fix it. She tells us to call back tomorrow. REALLY! Ugh, I don't think so. My hubby told her, "Ugh NO, what about our dinner tonight. We are bringing the order back tonight so you can make it correctly." So we drive back to Lenny's (such an inconvenience) with the incorrect order and they did make it right this time, almost. We checked our order before we left and had to ask for the Auju Sauce because they failed again to put that in the bag. Got home to finally eat the food and the Pastrami was Greasy and Saltier than ever. The Patty Melts were not good at all. No flavor. Unfortunately, The only decent thing we got tonight were the fries. I'm so sad because I use to like Lenny's. Not after tonight's experience. I'm so sad and Disappointed. Well I guess we won't be going there again.
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