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| - We came to this place for Exams and Glasses for the kids... and saw the signs.. buy one get one free.. We have Spectera Insurance.
Once we had obtained the prescription, we started to look for glasses. They had a promotion that stated buy one get one free on the frames At that time, there were a couple people working but no one greeted us, or asked if we need help.... we had to approach this Salesman and ask about the promotion.... but he did not seem to really want our business... so we decided that we would come back another time, and look but we wanted to also shop around.
We came back a few weeks later, and picked out glasses for our kids. They have a nice selection, and the prices seemed reasonable, and so I spoke to a Salesperson.
Anyway, she tried to answer my questions..... and I became more and more frustrated, not with her, but with the way the Insurance Process works. After all, I have been buying Vision Insurance for 14 years and only used it one time!
The DEAL (BOGO) is bogus, because it is not clearly stated that it does not apply to people that have insurance....I did not realize that. so with our hopes high, we were excited about getting two pairs! Only to have our hopes dashed... After all, the insurance company is going to reimburse them for the frames!
The problem is the insurance company only covers one every 24 mos including a limited set of lenses.
The company needs to do a better job of displaying their Ads.... and I am sure this goes for other Vision Retailers also.
Since I felt cheated... I say... thank you for your time.. but I am not feeling it here...
and we leave....
I just wanted to order some much needed glasses for my children...and I was very clear that I didn't want to pay any extra out of pocket.... but I would have to pay a $10 copay.
Now, after calling my insurance company, they explained how the whole process works, and we are going to go back and give it another try.
Anyway.... I am giving them a good rating, and hopefully, if you go there, you will be better informed than I was and have a good experience. I will be looking for better vision insurance though.....
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