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  • My review for Prantl's is going to be two-fold. 1.) As a regular bakery. I absolutely love going to either this or the downtown location to pick up some "cake bites" or any of the other delicious items they create. I will say stray away from the traditional non-sugar coated items (muffins, etc.), which while good, don't compare to other offerings around the city. 2.) As the bakery who baked our wedding cake. When it came down to it, I knew from the beginning that I was doomed to have a Prantl's Burnt Almond Torte as our wedding cake. This unassuming, simply decorated, flavor powerhouse is the epitome of love it/hate it relationships of those in the burgh... and I happen to be on the love it side. Our cake ended up being ABSOLUTELY fantastic. Definitely not a looker, but man did she please. What didn't please us is the customer service. After placing the order for the wedding cake at the Shadyside location, the wife and I followed up with a question at the Market Square location (we both work downtown and were told we could modify our order there for convenience). What ensured was what I can only describe as a sales commission war, with the bridal rep downtown more or less abducting us from the Shadyside location and even calling us to complain when we didn't call her directly thereafter. Up until we first saw the cake the day of the wedding, we honestly weren't even sure what we were getting (we had to actually calculate the bill for the rep downtown... yea.). Despite all of this, I just simply can't bash the cake. Our guests did nothing but rant and rave about it, so majority wins here.
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