| rev:text
| - Pizza is just okay; their strombolis and salads are my favorite. I especially love the homemade Italian dressing. Since the move from one section of Norwin Towne Square to another (due to the sale of the lot and construction)...the place just isn't what it used to be. I don't like the new set up...people who come in to pick up to-go orders are in the middle of the restaurant and it's awkward.
My last experience with Grande's, however, has made it my last. My parents were visiting and we decided to order pizza from there. I called and spoke to a (very) young girl. I ordered 1 medium pizza with pepperoni and mushrooms and 1 medium white pizza. She asked me my name and I had to stop her from hanging up in order to ask how long until it would be ready. (They do not deliver so pick up is the only option).
Well....my husband and dad went and picked up our order and, to our dismay, found 1 med with pepperoni and mushrooms and 1 plain pizza....boo. I called up and got the same teenage girl, who was totally clueless. She asked me to wait a minute, held the phone away from her and yelled to one of the cooks (who I believe is a co-owner), reiterating my story to her about the pizza discrepancy.
His reply...."So what?!"
Really? So she gets back on the phone, in which I tell her I could hear their entire conversation and I want my white pizza, like I ordered. She tells me to hold on again.
Now another person gets on the phone...a older woman. Ah, finally I thought. Ummm not so much. I again retell the story of how I ordered two pizzas - one with pepperoni and mushrooms and one white pizza. To my dismay, we go a plain cheese pizza instead. Not to mention that I was concerned we were charged for something we didn't get (since a white pizza would be the more expensive of the two).
She says "Well, your tickets says a plain pizza." I say, "Well, it's not my fault the girl wrote it down wrong." As if I'm lying about the whole pizza ordeal....like it's some big scandal. Girl goes around ordering the wrong pie in order to wreak havok on local business owners.
The lady's solution is to tell me she will make me a white pizza, which of course we would have to go back out and pick up. Oh, and I was to bring the plain pizza back AND pay for the difference between the cost of a white pizza and a plain pizza. I asked if this was her idea of customer service and their only "solution". She says yes. I say, "(Expletive) Forget It" and hang up.
Poor customer service, new restaurant not as nice as the old one, way better Italian places in the area = lack of Leslie's business. 2 stars probably generous.
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