I had a stand by appointment for a certain day which gets you a cheaper trip charge. They did not show up that day and asked me to reschedule so I did.
Now I understand why they charge a trip charge, it's because they are so overpriced that i'm sure that a lot of people send them away once they hear what they want to charge. It was about double what another company quoted me without charging me a trip charge. I had to pay $49 for the service guy to come to my house and show me their outrageous prices because they wouldnt give me a quote over the phone. Their price list is a no fuss one price only so I really don't understand why they couldn't give me a quote over the phone.
The trucks are really nice looking though! The service guy that came to my house was nice and knowledgeable.