I was stunned by photos on Yelp of smiling patrons sitting in booths and at tables at this Johnny Rockets. It is not a free-standing restaurant, it is merely a store front in the Scottsdale Fashion Square mall Food Court. Yes, there are some bar stools along a short counter, but most patrons will be stuck sitting in the Food Court.
The shakes are now $4.99 for a basic chocolate, strawberry or vanilla and $5.99 for premium shakes like oreo cookie shakes. The basic hamburger is $5.99 and most burgers are in the $7 range. The food is OK fast food. I was a little surprised that the french fries were cold.
Since this is just a store front, there is no interaction with the staff, other than the person who takes your order and hollers your number when you are to come and pick it up and walk it to your table.
I am puzzled by all the other Yelpers who talk about customer service. What on earth are they talking about?