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| - We had our wedding here last fall in the Juno garden. We chose the Caesars package which included extras such as a limo ride, flower credit, food credit, bridal hair and makeup up, etc...
I'd love to say we had a great experience but sadly we didn't. Our planner wasn't as dedicated as they made it sound like she'd be. And she lacked in communication with not only us, but other people responsible for aspects of our wedding.
My bouquet while beautiful was outrageously overpriced as well as all the other arrangements. The photographer was amateurish and lacked imagination for poses. The videographer was also amateurish in that they used only one camera so you got only one point of view, the quality of which could easily have been surpassed by any one of my guests. The limo driver, which was supposed to have been cancelled by my planner due to an event that closed down the strip, was not notified his services had been cancelled and had a horrible attitude. Essentially all their contractors were unprofessional and excessively overpriced if you wanted something not included in your package. And if you do not want to use their contractors you have to pay a fee to use your own.
Our wedding planner stated she could not help us plan the reception, which was fine as they were two separate events, but when asked for guidance as to who to contact to plan the reception we were essentially told to go to one of their restaurants. We told her we wanted a banquet style reception and were made to believe that the restaurants were our only choice. Come to find out they do have banquet style reception planners, but that was another horrible experience for similar reasons as in this review.
The hotel staff while not directly attached to the wedding planning side of the hotel tried to make our stay special and did sweet things to make our stay romantic, but they entered our room multiple times without our permission which made me extremely uncomfortable. Housecleaning even entered our room and removed items after I and my guests had told them that we did not want housecleaning or for them to enter the room. Hotel staff even entered the room after we put the do not disturb sign on the door. They also disrupted us during our "alone" time ruining the moment.
I booked our entire wedding ceremony and hotel stay with our "dedicated" wedding planner, who like I said was not very dedicated or communicative. We ended up being charged what they are saying is a resort fee of $84 without that resort fee being disclosed on any paperwork and that fee was charged after we had checked out and paid our entire bill leaving with a zero balance. We were also charged $200 after checking out with a zero balance, that $200 supposedly being an incidental fee which we had no incidentals. Lastly, at one point we had a pending $275 charge that luckily did not go through, that was also unaccounted for. We told our planner what our budget was and she did not respect it one bit. If anything she was trying to get every last cent she could from us as evidenced by the charges we were charged after everything was said and done. And yes, It was determined that those extra charges were because of the wedding planner. And yes, after making multiple grievances with the hotel and claims with my bank, we were reimbursed the money.
Overall very bad experience that made a stressful day even worse and ruined our memories of our special day.
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