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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • I purchased some clothing items for my grandson on Monday. Yesterday I had one item to return. There were only 2 people in front of me and several behind me. One man that appeared to be a manager standing by the register and another worker standing by the register never bothered to open another register even though our line was now long. When my turn finally came, the lady running the register said "Oh, are you making a return" (I had a Kohl's bag in my hand). I said yes and was then told the only place you can make a return is at customer service on the far side of the store. I do not shop Kohl's so was unaware you could not return at a register. There was another person in line with a bag and fortunately she had overhead the conversation and could follow me over to Customer Service rather than waiting longer only to learn she was in a wrong line for returns. The Customer Service desk had two people working there that appeared to be making up rules as they went. One lady wanted to use a coupon for a portion of her purchase and was told it could be used for 50% of purchase....she said OK that she would do that and then she was told she would have to use it for 75% of purchase. Customer Service was not providing customer service. In fact none of the people I encountered offered true service to any of their customers. Kohl's has good prices and I was told they had a good selection of children's clothes. Both are true statements, but be prepared to encounter people who do not think beyond their own individual job function. When managers do not step up and try to provide a good shopping experience for their customers it is likely employees will follow suit.
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