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| - Preface: I'm a resident of Gordon Square and want this place to be a success.
Sadly, I did not have the great experience I was hoping for at Local West today. The cashier wasn't able to answer my basic questions about the menu without referring to a cook, who then had to seek confirmation from a 2nd cook on what actually goes on a particular sandwich. Not exactly confidence inspiring. However, the cashier was very quick to point out the $2 up-charge for a side of mac 'n' cheese...
The article in the Cleveland Scene quoted the owners as saying they're shooting for a 5-10 minute wait time. My wait time? - 22 minutes for one of their signature sandwiches and fries. This is simply unacceptable for the lunchtime business crowd, and other diners obviously shared my frustration. Fortunately, despite placing a dine-in order, the cook boxed my order to go. UNfortunately what I found waiting for me in my to-go box were soggy fries and a very soggy, under-seasoned sandwich (see pictures). And, lest any Yelpers think I'm simply being a negative Nancy, my dining partner commented that her cajun chicken sandwich was lacking both cajun flavor and basic S&P seasoning, while the coleslaw topping "tasted like something from KFC...but the bun was good."
I hope this place gets it together quickly, because there are well-known and superior lunch options within walking distance. I'll try again in a few months and update this review accordingly. Approach with caution when you're not in a hurry!
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