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  • This was a nice hotel maybe ten years ago. Last time I was there guaranteed I will not be back. I have never encountered such surly and unprofessional staff as at the hotel and for what they charge you'd be better off (and better treated) at any local no-tell motel. We paid in advance for tickets to one of their shows and then when we showed up they refused us admission because one of the men in our party was wearing (very upscale, not denim and not short) shorts! This is July in Vegas. It was over 100 degrees! Then they refused to refund our ticket money. I smell a scam, as I have seen this comment in other reviews as well. There is no dress code posted on the web site or anywhere else, and as it happens, the gentleman in our party refused entrance...TO A FREAKING FREAK SHOW...is a professional model who is often paid to attend high-end parties in NY to add high end atmosphere. In short, I will never again set foot in the MGM Grand or any of its affiliated properties. Fortunately I had paid for the tickets by credit card, so when refused a refund I just contacted my bank and stopped the charge (and suggested they take a look at how many other people MGM tries to rip off in this manner). The Excalibur is classier, cleaner and friendlier. That is NOT a compliment.
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