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| - I hope that no one ever feels about Starbucks the way I felt about this Starbucks. My sister and I are both Gold Card holders and needless to say we've both been to MANY a Starbucks because we LOVE the drinks and we love the excellent service even more. The experience we had at this location this last Saturday early afternoon was the polar opposite to all other Starbucks experiences we've ever had. My sister went first to reload her card and the cashier just stared at her. No greeting, no how can I help you?, she just was. After she reloaded her card I went next and placed my bottled beverage on the counter and waited for her to acknowledge me. She literally did not say or do ANYTHING for a solid 30 seconds. Mind you she was doing nothing. Just standing there. I kept looking at her smiling wondering why she wasn't ringing me up.. I don't know if anyone's ever just stood in silence for 30 seconds , but that. is. a. long. time. Finally I slid the beverage closer to her and she looks at me and says 'Is that all? as if ringing me up was such an inconvenience. I attempt to explain to her how I received a reward the day before for 25% off any espresso drink and if the code on the email was all she needed for me to redeem. When she confirms it is I ask my sister what she wanted so that she can use it. My sister asks for her advice and she was SO RUDE. First if all you'd think it was her first day because she sounded like she knew nothing about the menu or customer service for that matter, secondly she kept answering my sister with a short sentences like we were annoying her. We asked her if the Espresso Frapp was considered ok under that coupon and she said no because it didn't have espresso. Your telling me the Espresso Frapp DOESNT have espresso??? Huh? My sister and I go to Starbucks over Coffee Bean, Grouchy Johns, Madhouse etc because we love the drinks but even more because we love the customer service. This location can really brush up on their Starbucks Culture training and, on a side note, can really use someone to clean up outside. The entire front of the store was covered in trash bags, water bottles, beer cans, just trash everywhere. Super disappointed. Sad because we just moved to this side of town and it looks like this is the closest location to us, but we definitely will not be coming back here sorry. Needless to say my sister and I didn't order anything and just drove to our favorite location 20 minutes away (Green Valley/Pebble:)
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