Jesus. If I had only read these reviews before placing my most recent order with Overnight Prints. I've been using this company for my business promotional postcards for nearly 8 years. Sure, three were occasional hiccups here and there, but they were always promptly and courteously resolved.
I need a reprint on my most recent order immediately, and I have not been able to reach customer service by phone, and it took 3 emails over three days before I got a response. I've been asked for photos of my products showing the issue, and I've sent them...three times now. I've asked to be called on the phone to resolve the matter because our next promotional event is in five days and I'm in a panic, and I get nothing but "we need photos before we can address the issue" canned emails back.
Never. Again.