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  • Let's say that this was a very horrible experience! From the start of calling in a order to go ! I was put on hold twice , Then Famous Gabby talked over me through the entire order rushing me through as quickly as possible ! Maybe they are busy .... To my wife's surprise not busy at all !! She showed up 20 minutes after the order was placed and Famous Gabby did not even put the order in yet . My wife was furious having to wait 30 minutes for our order. During that time the manager had passed by three times not even willing to offer any assistance and an employee that was not so famous because he was clocked out was leaning over the counter talking to Gabby ! My wife then asked if she could get Texas Pit BBQ sauce and Gabby said sorry we don't have it Available in packets . She then said I will just give you a bottle . Wife returns home and the sauce is Rich and Sassy !! Not a fan .... the ribs were nearly cold and very dry ! The fries soggy and the potatoes were also cold . Not a great experience this time around . My wife decided to call and share her experience with a manager just so they would be aware of the lack of customer service and training. The manager proceeded to make excuses and blame it on a new system that was installed! Truly Disappointed ....
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