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  • I had high expectations for this hotel as it received one of the best reviews in downtown Las Vegas. Parking was right across the street from the hotel and the elevator was extremely disgusting inside the parking structure. I know downtown Vegas is supposed to be known for its grunginess, but this was just filthy. Once inside the hotel, it seemed pretty nice. We went straight to check in, and the line was pretty long. There was only one person handling check-ins, so we were in line for a good 25 minutes prior to being helped. Once we were ready to be helped, the associate said that we were going to get upgraded, but then later said it was an accident that she said that, and never upgraded us after all. Once in the hotel room, we were trying to get assistance by dialing through the phone. We tried housekeeping, bell desk, front desk - basically anything that could connect us to anyone. We tried dialing for about 45 minutes, and the end result was that no one ever answered to assist us. Overall, this hotel to me was a huge disappointment. I was hoping to have a nice stay, and it ended up being being a complete let down.
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