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| - The first time I was in Sole Sports, I was a bit apprehensive, as I had just bought/used a pair of shoes recommended by a competitor....and injured shortly after. Flash not only let me talk about how I was feeling, but talked me through some of my mental fears about returning to running after six weeks in a cast and four weeks in a boot. Flash's customer service would result in five stars.
I ended up with a great pair of shoes that began to rub the wrong way a few weeks later. I went to return them and the girl behind the counter was very rude to me about returning the shoes after I ran in them...even went so far as to call a manager over (in front of me) and say "she obviously wore them and now she is trying to return them". The manager looked at me, smiled, and said "yes, I understand she is unhappy with her shoes. Please return them for her". The girl was not happy and essentially threw my return receipt at me, walking away without saying thank you.
I returned a few weeks later to buy my half marathon training shoes. Flash was there, remembered me, and got me fitted into a great pair of neutral shoes. I recommended his customer service to a friend of mine, she went, and she had a great experience.
Thanks, guys (except for the rude one)!!! I cannot wait to finish this half so I can go buy another pair!!!
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