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  • At one point in time, I enjoyed this club. It was my go to gym in the mornings when I didn't need child care. That changed quickly when 2 things took place. 1. They changed management of the club. Brent was great. He interacted with the members and the staff just seemed happy. Every time we came in the staff was always super helpful. Then they moved Brent to another location and brought in a new guy. There was an immediate difference in the atmosphere of the club. The first time I interacted with the new manager he completely blew me off. I mentioned to him that several members of our staff (we had a corporate account) had tried to sign up at other clubs and he literally shrugged his shoulders and said "Well why don't you just bring them in with you and help them sign up. I can't control what the other locations do." Then he walked away to go take someone on tour of the gym. He obviously gets paid on new memberships and not whether he keeps the existing ones they have. 2. The Corporate Office royally screwed up our Corporate Account. They had a big poster in the lobby for months telling people that if they referred 10 people to the gym they would get 3 months for free. So I offered to invite them out to our office (we have nearly 1000 employees) and sign people up. They came out and signed up 7 people on the spot. I then sent out emails to the entire site and over the next 3 months nearly 30 people came into the various locations and enrolled. Since EOS didn't do a very good job of letting the other locations know that our company was offered a Corporate discount our employees constantly were given different prices by all the clubs as they came in. There was no consistency in pricing. When we went around the office we were able to determine that at least 29 people signed up at EOS because of the onsite and the emails I sent out. I watched the management fill out a form individually listing a minimum of 10 people that enrolled as referrals of mine. It's been 6 months and still to this day we have never received credit for referring anyone. When I call the billing office I received an email from the District Manager that I had to fill out a form listing the people that I referred. So I filled it out again. Still nothing. I went to cancel our membership today and was informed that we also have a cancellation fee of $15. Nice. Not only do we not get credit for any of the 29 people we referred but they add insult to injury and charge us a fee to cancel. I obtained a list of all 29 people that enrolled. Rather then provided those names to EOS yet again in hopes that they back date the free months, I am simply going to take them to Small Claims court for the months we did not get for referring our office, the fees for Small Claims court, any wages I have to lose in order to go through this small claims process, plus all the time I have spent dealing with this horrible process. Thanks EOS and Ben for taking a completely happy customer who referred 29 people to you and turning me into an extremely unhappy customer who is resorting to small claims court to get you to honor your own policies.
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