These folks are EXTREMELY professional and knowledgeable about piercing. I got my tongue pierced here and had absolutely no problems with it at any time, and they have also replaced jewelry for me. This is the only place I would trust for a piercing after having problems with others. They keep everything very, very clean with standards and practices on par with what a hospital should have. While of course they are not medically trained professionals (and make it clear that they are not), they are certified and very well educated in best practices surrounding piercing. They're very nice and explain everything they're going to do in detail, and provide clear answers to questions.