What can I say that hasn't been said. This is one very greedy company who has never heard nor cared about a recession. That $99.99 package I once signed up for has now magically risen to $223.
So their web site somehow can't finish processing my most recent payment but tells me to not pay again. I will be notified when the problem is fixed. Day after day I call them to discuss and am told they can do nothing on their end, and to wait. Finally on day 4 I get a somewhat smarter person who takes my payment by phone. I happen to casually mention that the last $19/month increase bothers me and I am considering other options. She compliments me on being a great long-term customer and suggest that she transfer me to their Loyalty department who just might give me some billing concessions. I ask when they close and she says in 30 minutes. So I get transferred and hear, "You have reached the Cox Loyalty Department. We are now closed. Please call back."
Ugggg.