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  • Long time customer but probably not anymore. Came in Friday and bought a car alarm system, asked for appointment and told the earliest installation would be tomorrow (Saturday) at 9:00 am and to get here early it's "first come first served". Showed up at 8:30 AM, 3rd in line.....Checked in and asked how long to complete since I would be waiting around. The sales guy said "about 2 hrs or so". They said this exact quote to others dropping off cars too. At 1 hr the guy who sold the unit to me said he was working to get me back asap. My truck had not moved. He said, they had a couple cars held over night that needed finished first, so much for checking in early and staying. After 1 hr. 20 mins. a truck that was not there before me was taken back and work started. I know I went back to see the bays and who was being worked on. At 1 hr and 30 mins. the first person's vehicle was completed and they were done. No one in a hurry to get mine started. At 1 hr 45 mins I finally asked how much longer, told the sales guy about the other truck going ahead of me and when will my truck be going in? I mentioned the guy at check in saying it would take "about 2 hrs or so". He then said, "that's how long until we would begin". I said no, I specifically asked at check in how long it would take to complete and was told "about 2 hrs or so", not that it would just begin. He said he would check on it. About 5 mins. later and 2-3 trips from the back to the paperwork he came over and told me he'd "get it going in about 25 mins". I told him I'll take the refund and cancel...I have had 4-5 alarms installed in the last 20 years and I will not be doing business here again. May sound like I'm a little impatient but I had other stuff to do and in sales/service you need to manage customer expectations better. I didn't have a ride to leave my truck there all day, I had other things to do. They were not getting started on my truck for almost 2 hrs 15 mins IF he could get in in with the 25 mins he quoted. So I insisted on a refund on principle. Another guy tried to tell me the reasons for the delays and I just told him it didn't matter I just wanted the refund. Without appointments it's a free for all and you better be prepared to drop and leave your vehicle for 1/2 day or more to get work done.
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