We bought an older van and the air conditioner was struggling. I called and Louie said he could work it in right away. We arrived quickly from the address he texted to me. It was a little tight getting into the shop but the service was beyond Five Star. Louie inform me on each step of the process and when he stepped out to the office for a minute he let me know. He recommended an inexpensive upgrade that should make the system last longer and when it looked like it would take a little longer than usual to complete the job, he asked permission. Very top class and professional!