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  • If -10 was an option, then that is what I would rate this company. I will never rent from AZ Rental Homes and I surely would not recommend them to anyone. I recently moved out of one of their properties and received nearly none of my deposit back. At move in, I gave a security deposit of $799. I received a refund for $28. I have lived many of places before and know what is expected of me when I move out. This is the first time that this has happened to me. Some of the charges listed on the refund were for $195 carpet steam cleaning because I didn't have the carpets professionally cleaned. I had a service come out and they refused to do the job due to the age and wear of the carpet and wrote out a receipt suggesting that the carpet be replaced. This information was given to Lisett (the Leasing Agent) when the keys were turned in. Her response was that it is still required and will be billed to me and deducted from my deposit and if replacement is indeed needed, then the amount charged to me will be applied towards the cost of replacement. I was charged $300 for touch up paint, which the owner would have had to do regardless because there were holes in the wall throughout the unit due to an underground leak that was repaired and then poorly dry walled by their own maintenance. Not to mention another leak that occurred at the same time from the upstairs neighbors AC that caused browning near the baseboards and bubbling in the paint. I was also charged $190 for deep maid service. I busted my butt cleaning the place and took pictures prior to turning in the keys. When I showed friends and family the photos they all had the same question, "What was left for the maid to do?" Other things that I was charged for were an AC filter and a battery for the smoke detector. These are the types of things that the owner should be taking care of as part of their turn-over to show and rent the property. I should not be the one to pay for their property to be turned over for the next potential tenant. I am outraged at this and have intentions to open up a case with The Better Business Bureau and possibly take it to court if necessary.
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