I stopped in to get my bike checked as I had been experiencing a bit of resistance and a creaking noise when I pedaled. One of their mechanics took the time to check out my bike and do a few tweaks to get my bike back running smoothly. He also took the time to explain what had gone wrong and what he did to fix it. To top it all off, he didn't charge for the quick repair. I really appreciate that he was so generous and helpful, and I definitely know where I will take my bike when I need a more substantial fix too!!