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| - Went to the one in Vancouver so when I saw this location at yorkdale I was very excited to bring my friend to try out.
I praised about cheese cake factory while waiting to be seated. Wait was not bad on a Friday afternoon. Its a huge restaurant and it was very BUSY. After we sat we waited for about 10 mins for the server to come and introduced himself to us. We ordered drinks to start , passion fruit mojito and red sangria. Both tasted good. As we were waiting for the drinks , our table got transferred over to a female server. She informed me that the drinks are in and if we are ready for the food order.
Food:
I ordered 1. Tomato Basil Pasta
2. Fried Calamari and
3. Sweet potato fries
I was okay that it took nearly an hour for the food to be served due to the high volume of customers they have. HOWEVER, disappointment started from the first bite of the pasta. it was soo HARD, as if they were microwaved, more like dried up pastas. And some of the pastas were okay which kind of confirmed my guess. The calamari tasted okay but the two sauces that came with it tasted canned/ bottled. We expected the wait for the food so we ordered the fries as we thought the fries should be the simplest item on the menu and that it shouldn't take too long, but actually IT was the item that came after we half through the other two dishes.
Service:
Our female server seemed like a cool girl because she barely smiled when she came to serve us and the other table in front of us. She came to check on us once during the whole meal, and once with that other tables. Most of the times I saw her standing at the bar and chatting with the bartender. However my thought on her being a cool girl changed when I saw her joked and laughed really hard with another table; three guests, Caucasian, in another word " white people" and I realized that my table and one of the guests at the table in front of us were Asians.
One thing that I felt funny was that she had the guts to stared at the machine while I was paying the bill. I tipped 15%, I don't think she deserves more than that however her attitude changed the moment she saw the slip. That was too little? lol
Overall, my thought on this location is that they don't really care about how good or bad the service and the food is because #1, this location is in Yorkdale, and #2, with the good service and food provided by all other locations people will come and dine here. But personally this is the first and the last visit for me.
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