If you're looking for a fast burger then this is not your place. They cook the burgers right in front of you so it takes a while.
The food was good, the ambiance was rustic. The taste was good, although it would have been nice to get a higher quality bun. I felt that the customer service was ok, not great. I loved that they have a condiment bar.
I wouldn't go our of my way to go there, but if in the area I would go back.
TIPS: go during odd times as rush hour is packed and don't forget your cash. No cards accepted.