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  • Great food, EXTREMELY poor service. We had ordered two bowls of ramen, an app, and a dessert at 6:20pm along with the table next to us. The app and one ramen came out within reasonable time. The second one, however, didn't. I inquired about it at 6:45. The server said "they're making it." We waited - but when another 15 minutes passed and the table next to us had finished eating and paid, I asked the same server if I could speak with the manager. Since she wouldn't come to our table even after acknowledging seeing me, I had to walk over to her. The server, Minami, blatantly ignored me standing there and whispered to her coworkers. No offers of any compensation whatsoever were made. Then she told me that they don't have a manager. So I asked to speak with the owner, and she said he's not there so I asked to speak with him on the phone. Another server phoned the owner and let me speak with him directly. I explained the situation. Btw, our second ramen still wasn't there at that time! The owner informed me that they DO have a manager right there working at that time, but he was in training. Handling customer complaints is not part of his training? Seriously?! The second ramen arrived at 7:15 - nearly an hour after the order, and 30 minutes after my initial complaint. Dessert was still missing. Water was never refilled. No one came to check on us or collect empty dishes. We waited some more, stared at the servers (who were deliberately not looking in our direction), and absolutely NOTHING was done about our complaint. Dessert never came. We will never be returning, and we'll be discouraging our friends from going to that terrible place. I've dined in numerous ramen places, worked in one for a year, and this is BY FAR the worst service I have ever experienced.
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