I'm upgrading my review to 3 stars as they were helpful in recently unlocking an iPhone4 my wife's mother had been given.
Well, I visited the Apple Store today to buy an iPhone 6 or 7 to upgrade my iPhone 4. A total waste of my time. Here I am, walking into your store wanting to spend money, and no one seems interested in helping me.
First, when entering the store, there is no obvious method of getting in line. The store didn't appear significantly busy today, but I walked in and wandered around the store for 10 minutes and no one even acknowledged that I was in the store. Finally I approached a guy in the Apple red shirt and asked to be helped. He asked my name and typed it into his iPad and said someone would be helping me in 5 minutes.
Second, where's the transparency in whatever line I'm in waiting for customer service? I waited another 10 minutes and no one came to me to help. It would be nice to have some transparency about what line there is. I don't have a clue where I am in line and just wait.
Finally, I just gave up and left. No way do I want to return and try to again figure out what the customer service is at the Apple Store. I'll by my iPhone 6 or 7 from Best Buy or directly from Verizon. Easier and without the Apple Store hassle.