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  • The weekday lunch manager of this Panera location is a case study in how to chase away customers. As other reviewers have said, the online ordering system doesn't work. When several customers in line say they always order from the Central Ave. location and the computer says no, they indicated pickup in Glendale, the manager should acknowledge that there's a problem with the system. Payment was online. The manager refused to prepare the order without a second payment. The first rule of customer service is "make it right." In addition to choosing Panera for individual orders, I frequently choose the caterer for business events. Panera, you are off the list forever, at all locations.
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