Good concept, terrible execution!! We placed our lunch order at 12:10. At 12:28 the steak bowl arrived. At 12:40 I went to check on the turkey burger. The cashier said that the only orders she had for our table was for a steak bowl. She sent a server out to the table to check our tablet to see if it was ever placed. The server saw that all the orders were sent successfully but was unsure why it didn't show up on their system. Her only comment was "these haven't been working right all day". KRAYVINGS:1) if you know your system is down, be proactive about it and take orders the traditional way. 2) Send a server, hostess, waiter, bus boy, manager (someone) etc, periodically to check on your patrons. The customer shouldn't have to come up and check on their food, they should be getting the update from your establishment. Once the remainder of the food did arrive at 12:50 pm it actually was pretty good.