| rev:text
| - This is the worst dealership, I am sure, in the entire world.
My experience has been horrible from beginning to end. Hold on tight, because this is hard to believe.
I began my inquiry for a purchase on January 1st. I started with a phone call..I explained to them that i was extremely limited on time because my father was dying and I was one of the hospice caretakers for him. I wanted to get all of the preliminaries done over the phone, so I would not be at the actual dealership for hours. They took all my info over the phone and assured me that the approval was done, so all I needed to do was come down and see the car they chose for me. My situation was challenged in the sense that I was so upside down in my trade in. So a vehicle had to be chosen with lots of rebate to bury the upside downess of my trade in.
I walk in after my telephone approval and when I entered the dealership to see the salesman I spoke to on the phone. It became a draw of short sticks and I was settled in with Bob Crandal ( very nice, but clueless) they did not have any of the information i gave to them on the phone, so we had to start the whole credit check, etc. all over. (my bad, I should have walked out) I stayed and was there for 5 hours.
They explained to me that I was approved (again) and they set me up with Barry one of the finance guys. This guy used extremely foul language over and over again thinking he was funny.
He was not.
Barry explained to me that I should come back the next day, because he was sure he could get me a better interest rate.
I telephoned them the next day and explained AGAIN, that I was limited on time, so I asked if all was done and I could just come in and finish up.
they said that they thought it was all done, but would call me back.
Never heard from them. In a strong effort to keep this review short...I will tell you that I finally got back into the dealership on January 10th, for another 7 hour visit, and drove off with my new Kia Sorrento with 3 miles on it. I was happy and the financing was do able.
Had the car for over a month and realized (after my father died) that I never received anything from a bank to tell me where to make my payment to. I called dealership multiple times and left messages and never received a phone call back.
I finally reached someone after a week, and was told, they were happy that I called as the bank withdrew my loan as I was self employed. Whatever...and meanwhile, I now have a thirty day late on my credit report as the payment was not made in time for my trade in...Ugh...
They were gonna work a deal with another lender.
Never heard back.
Fiinally a week later I spoke with their finance manager and he explained that he had GOOD NEWS...they found a lender to take the loan. I went in to sign more papers.
They secured a loan for 19% interest.
I called back AGAIN several times and left many messages to find out what was going on with this new loan and to find out what I needed to do. No response. I took charge and called the owner of business Mark. Another voice mail again. I explained that I just wanted my trade in back and I was gonna take my business elsewhere.
Finally, after several days, I received a call saying that they agreed that they had done me wrong and agreed to return my trade in.
Basically, I had this new Kia Sorrento for two months. I went in to retrieve my trade in. I was assured that it would be just a few minutes, to pick up trade in, retrieve my down payment money and be on my way.
another 2 hours. They lost my down payment checks, my license plate, etc.
I drove off with my old car that was barely driveable (in very good condition when I traded it in)
I made it to the new dealership Riverview Toyota barely with my rough riding car with a torn up power steering because their was water in the power steering resevoir.
Thank God Riverview Toyota was so wonderful. I was in and out in 2 hours with my new Toyota with great interest rate and low payments. It was effortless.
I know this is a long review, and I have left out a ton of derragatory information as it is boring and honestly HARD TO BELIEVE...
STAY AWAY FROM THIS DEALERSHIP!!!! They are unorganized and have not a clue of what they are doing...I wanted to stay with KIA...but am happy to be a Toyota owner now. Thank you for taking the time to read this.
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